以一个房子为例:2452 House unpaid rent collection history (TIMELINE) MARCH 2020 / Phase One / Pre-education
03/23/2020 Email Delivered “Letter from Henderson office” ---- purpose: notify residents company’s response to COVID-19要求书面申请,把他们工作单位 老板姓名,电话写下,我们核实租客Being Laid off and no benefit .
03/27/2020 Email Delivered “Letter to Residents from Nancy Team” ---- purpose: notify residents proper action need take if impact by COVID-19 告诉租客 如何申请失业金
April 2020 / Phase Two / April unpaid rent collection
04/06/2020 Email Delivered “April unpaid rent” ---- purpose: Attached instruction for proper respond residents need take if unable to pay April rent on time.
04/09/2020 Called Answered 多管齐下地跟进( 电话,短信 , 邮件) Tenant mentioned he is thinking about moving out earlier, we told him based on lease agreement, he needs give out 30 days notice in writing. Tenant asked we send him email then he will reply on it. (Anna took notes and emailed at same day)
04/09/2020 Email sent through Gmail NO RESPOND “Request April payment plan” ---- purpose: request payment plan or move out notice (Attached move out instruction)
04/15/2020 Create work order in AppFolio for April unpaid rent and notified tenant
04/15/2020 texted tenant 04/27/2020 texted tenant
04/24/2020 Called Answered
Talked on the phone, tenant asked us to resend him emai
04/24/2020 Email through Gmail check update
MAY 2020 / Phase Three / May unpaid rent collection
05/06/2020 Email Delivered “May unpaid rent” -- purpose: request respond for payment plan or move out confirmation